fd888's Privacy Policy — Your Information Is Our Responsibility

Introduction & Definitions

fd888 is a safe and reliable online gaming platform. By using our website fd888.mom, you are considered to have accepted all the terms of this privacy policy. This policy has been developed in line with Bangladesh data protection guidelines and is designed to ensure the privacy rights of our users.

The meanings of certain important terms used in this privacy policy are as follows:

• "Personal Information" means any information by which a person can be directly or indirectly identified.
• "Processing" means any activity involving the collection, storage, modification, use, or deletion of information.
• "Third Party" means any person or organisation other than fd888.
• "User" means any person who is registered on the fd888 platform and uses its services.

What Information We Collect

When creating an account and using services on fd888, we may collect the following types of information:

2.1 Information Provided Directly

This includes information you provide yourself when you register on our platform or use our services:

• Full name and date of birth
• Email address and mobile number
• Password and security questions
• National ID or passport details for identity verification
• Financial transaction information (via bKash, Nagad, Rocket, Upay, etc.)

2.2 Automatically Collected Information

When you use the fd888 website, some information is collected automatically:

• IP address and device type
• Browser version and operating system
• Time and duration of website visits
• Cookie and session data (details in Section 7)
• Gaming activity log information

Purpose of Information Use

Information collected by fd888 is used only for the following legitimate purposes:

• Account creation, verification, and management
• Providing gaming and betting services
• Processing financial transactions and ensuring security
• Fraud detection and prevention
• Implementing responsible gaming policies and age verification
• Providing customer support and resolving issues
• Improving platform performance
• Complying with applicable legal obligations
• Promotional communications (only with your consent)

Your information will not be used beyond the purposes listed above. fd888 never sells your personal information to advertisers or any other third party.

Information Sharing & Disclosure

fd888 may share your information with third parties in the following limited circumstances:

4.1 Service Providers

We share information with specific service providers who assist in operating our platform. These organisations are contractually bound to maintain the confidentiality of information and may not use it for any purpose other than what has been specified.

4.2 Payment Processing

Necessary information is shared with payment services such as bKash, Nagad, Rocket, and Upay to complete transactions. These transactions are also governed by the respective payment provider's own privacy policy.

4.3 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from law enforcement, or as required by applicable law. In such cases, only the minimum information legally permitted is provided.

4.4 Business Transfers

In the event of a future business merger or acquisition, your information may be transferred. In that case, you will be properly notified in advance.

Data Security Measures

fd888 has implemented advanced technical and organisational measures to protect your information:

• SSL/TLS Encryption: All information transmitted on the website is protected by SSL encryption.
• Data Encryption: Sensitive information stored on servers is kept in an encrypted state.
• Access Control: Only authorised personnel can access specific information.
• Firewall & Security Monitoring: The system is monitored continuously.
• Regular Security Audits: Platform security is assessed on a regular basis.
• Two-Factor Authentication: An additional verification method is available to protect your account.

However, complete security on the internet cannot be guaranteed. We apply industry-standard security measures, but no system is entirely free from risk. Keeping your account password confidential is your responsibility.

Data Retention Period

How long your personal information is retained depends on the type of information and the purpose for which it was collected:

• Information is kept for as long as the account is active and for the legally required period after the account is closed.
• Financial transaction records are retained in accordance with applicable legal time limits.
• Cookie and session data are generally short-term; details are provided in Section 7.
• Certain information may be retained for a longer period if needed to resolve legal claims.

At the end of the specified period, information is securely deleted or anonymised.

Cookies and Tracking Technologies

fd888 uses cookies to improve the user experience on the website. Cookies are small text files stored on your browser or device.

7.1 Types of Cookies

• Essential Cookies: Required for maintaining login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect anonymous data to understand site performance.

7.2 Cookie Controls

You can control cookies by changing your browser settings. However, disabling essential cookies may cause many fd888 services to not work properly.

User Rights

As a user of fd888, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that information processing be limited in certain cases.
• Right to Object: The right to object to the processing of your information for certain purposes.
• Right to Portability: The right to receive your information in a structured format.
• Right to Withdraw Consent: The right to request that promotional communications be stopped at any time.

If you wish to exercise these rights, please contact us. We will endeavour to respond to your request within the legally required time frame.

Protection of Minors' Information

fd888 is strictly for persons aged 21 and above. We do not knowingly collect information from any person under the age of 21.

Age verification is mandatory at registration. If we discover that information from a minor has been collected unintentionally, that account will be closed immediately and the relevant information will be deleted.

If you believe a minor has opened an account on fd888, please contact us immediately.

International Data Transfers

Some of our service providers may be located outside Bangladesh. In that case, your information may be transferred internationally. For such transfers, we ensure that:

• Adequate data protection measures exist in the relevant country.
• Appropriate protection clauses are included in the transfer agreement.
• Information will be processed in a manner consistent with this policy.

Policy Changes & Updates

fd888 reserves the right to update this privacy policy from time to time. We will notify you appropriately before any changes take effect.

For significant changes, we will inform you in the following ways:

• Displaying a notice on the website
• Sending a summary of changes to your registered email
• Requesting you to review the updated policy at login

If you continue to use fd888 after any changes, you will be considered to have accepted the updated policy. So please read any change notification carefully.

Complaints & Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Direct Support (Bengali & English)

We will try to resolve your request or complaint as quickly as possible. Privacy matters are extremely important to us, and we treat every request with the seriousness it deserves.